Everything You Need to Know About Your Furniture Shopping is Here!
We have compiled the most frequently asked questions to make your shopping experience easier and to quickly answer all your questions. From ordering to delivery, from payment options to return processes, every detail is here. If you still can't find an answer to your question, don't hesitate to reach out to us!
Frequently Asked Questions
Order & Delivery
When will my order be shipped?
When will my order be shipped?
Your order will be shipped within 310 business days from payment confirmation. This period may vary for custom-made products.
What happens if I'm not home during the delivery?
What happens if I'm not home during the delivery?
If the cargo company cannot deliver, it will try again the next business day. An SMS will also be sent to inform you.
Can I change my delivery address?
Can I change my delivery address?
You can change your delivery address before your order is shipped. Please contact our customer service. If the courier company is on its way for delivery, address changes cannot be made.
How can I calculate the shipping cost?
How can I calculate the shipping cost?
Shipping costs are calculated based on your shipping address and the size of the items you choose. Shipping costs will be displayed on the payment page before you complete your order.
Product Information
What is the material used in your products?
What is the material used in your products?
All our furniture is made using E1 certified, environmentally friendly materials. Detailed information is available on each product page.
Are the colors exactly the same as the photos?
Are the colors exactly the same as the photos?
The photographs were created with architectural programs. There may be slight tonal differences depending on your screen settings.
Are there color options for the products?
Are there color options for the products?
Yes, some of our products have different color options. You can view the available color options on the product page and make your choice according to your preference.
How can I find out the dimensions of the products?
How can I find out the dimensions of the products?
Each product detail page includes full information about its dimensions and measurements. The dimensions are also included in the installation manual that comes with the product.
Is there a warranty on your products?
Is there a warranty on your products?
Yes, all of our products have a specific warranty period. The warranty period and scope may vary depending on the product type. You can find detailed warranty information on the product page.
Returns & Exchanges
What should I do if I want to return the product?
What should I do if I want to return the product?
You can request a return within 14 days from the date you received the product. Please review our Return Policy for the return process and conditions.
What should I do if the product arrives damaged?
What should I do if the product arrives damaged?
Please photograph it upon delivery and contact our customer service as soon as possible. A free replacement will be made.
What happens if my refund request is not approved?
What happens if my refund request is not approved?
Your return request will be evaluated in terms of compliance with the return conditions. If the product does not comply with the return conditions, your return request will be rejected. You will be provided with detailed information about rejected requests.
When will I get a refund for the product I returned?
When will I get a refund for the product I returned?
Once the return process is approved, your payment will be refunded within 7-10 business days. Once the return process is completed,
Can I send the product back without the box for a return?
Can I send the product back without the box for a return?
When returning the product, it must be sent with its original box and packaging. If you have lost the original box, make sure the product is packaged securely.
Payment & Invoice
What payment methods do you accept?
What payment methods do you accept?
We accept various payment methods including credit card, debit card, bank transfer/EFT and cash on delivery. Payment options can be viewed on the payment page before completing your order.
Is there an installment option?
Is there an installment option?
Yes, we offer installment options up to 12 months with contracted banks. Installment options are automatically displayed after you select your credit card on the payment page.
How can I get the invoice?
How can I get the invoice?
Your invoice will be sent to you with the delivery of your order. We can also send your invoice to your e-mail address. If you would like to receive the invoice via e-mail, you can forward your request regarding your order to our customer service.
Is my credit card information safe?
Is my credit card information safe?
Yes, your credit card information is secured with SSL (Secure Socket Layer) encryption. Your payment transactions are carried out in a completely secure environment and are not shared with third parties.
Assembly & Installation
Will my products arrive assembled?
Will my products arrive assembled?
Most of our products are shipped disassembled.
Do you charge extra for product assembly?
Do you charge extra for product assembly?
Yes, assembly service may be charged extra in some areas. When you request assembly service, the fee for the service will be shown on the payment page. There are also products that offer free assembly service.
Can I do the installation myself?
Can I do the installation myself?
Yes, if you want to do the installation yourself, a detailed installation manual is sent with each product. In addition, all the tools and materials required for installation are included in the box.
Is the installation service only available in certain areas?
Is the installation service only available in certain areas?
Yes, assembly service is limited to some provinces. You can learn more about which provinces assembly service is provided by visiting the product page or contacting our customer service.
Can I add the assembly service after the order?
Can I add the assembly service after the order?
Yes, it is possible to add assembly service after your order is placed. You can request your assembly service by contacting our customer service. However, in order for the assembly service to be added, your order must not have been shipped yet.
